Operations & Service Status

As our nation responds to limit the spread of the COVID-19 pandemic, we remain committed to making certain that we support each other as members of the Rutgers University–Camden community.
While all of this is happening, we want you to know that the university is open and operating. The majority of offices are now available via web conferencing, email, and phone instead of in-person so that we can serve all of our students wherever they are.  For some students this will feel very normal, and for others it will take some getting used to.  Please know that we are here for you and available and you should feel free to reach out and schedule meetings with all of the offices listed. As always, we are here to help you succeed and reach your goals – just in a new format. 
 
Regardless of where you are learning, teaching, or working, please be certain to follow basic health precautions, including maintaining reasonable social distancing. All are urged to review the precautions posted on the Rutgers website. Members of the Rutgers University–Camden community are asked make certain that their emergency contact information is current in order to receive urgent communications from Rutgers.
 
Information about how Rutgers, The State University of New Jersey, is operating will continue to be provided by the Emergency Operations Center and other university-wide offices. The Rutgers coronavirus website remains the definitive resource for official and up-to-date news about this situation as it relates to our university.
 
The following information reflects the operating status of campus offices and how students can continue to access services.
 
Academic Advising: Status – Available online
 
     The College of Arts and Sciences Academic Advisors will be conducting virtual online appointments. If you wish to schedule an advising appointment
     you may do so through raptor connect.  Appointments will be conducted through telephone or WebEx video conferencing. You must note your preference
     in the comment section.  If you have any questions or concerns, please utilize the online chat feature.  
     For any questions related to Academic Advising, please contact: https://advising.camden.rutgers.edu/online-chat/
 
     The Rutgers School of Business – Camden Advising: Status – Available online
     The Rutgers School of Business Advisors will be conducting virtual online appointments. If you wish to schedule an advising appointment you may do so
     through raptor connect.  Appointments will be conducted through telephone or WebEx video conferencing. You must note your preference in the comment
     section. If you have any questions or concerns, please utilize the online chat feature.
 
     The School of Nursing – Camden Advising: Status – Available online
     The School of Nursing Advisors will be conducting virtual online appointments. If you wish to schedule an advising appointment you may do so through 
     raptor connect.  Appointments will be conducted through telephone or WebEx video conferencing. You must note your preference in the comment section.
     If you have any questions or concerns, please utilize the online chat feature.
 
     The Honors College – Camden: Status – Available online
     The Honors College Advisors will be conducting online and phone appointments.
 
Athletics & Fitness Center: Status – Available online, building Closed
In response to the University’s operating status, the Athletic and Fitness Center is closed and will remain closed until further notice.  Updates regarding the operating status will be posted at recreation.camden.rutgers.edu.  In the meantime, all athletics and recreation staff members as well as coaches are available remotely.  Contact them via email to schedule a time to meet.  Contact information is available here:  https://scarletraptors.com/staff-directory
 
Bookstore:  Status – Available online 
The Bookstore is working remotely.  If any student wants to ship their rental back, please follow the instructions below:
1.     visit our website, UniversityDistrict.bncollege.com
2.     hover over the "Textbooks" tab at the top and click "Textbook Rentals"
3.     scroll down and click the "Rental Return" button
4.     enter your order ID and email address to generate the label
Following these instructions will generate a label for you return your textbook via USPS.
For students who want to return or order their regalia – follow this link: http://colleges.herffjones.com/college/_RUTGERS/
Any other bookstore questions can be answered through their contact form: https://universitydistrict.bncollege.com/shop/university-district/page/customer-service
 
Campus Center: Status - Open (hours of operation 10 a.m. to 6:30 p.m. weekdays)
The Campus Center has moved to reduced hours of operation with minimal staffing support. Additionally, the Campus Center administrative staff will be primarily working remotely during this time. Please click here for contact information for Campus Center staff. All community and student organization-based spaces, including large gathering spaces, will remain closed during this time, including but not limited to The Corner, Scarlet Lounge, Student Leader Lounge, Greek Lounge, Student Veterans Lounge, Interfaith & Meditation Room, WCCR Radio Station, The Gleaner, and more.
 
Camden College of Arts and SciencesStatus – Available online
Camden College of Arts and Sciences will operate remotely.  If you have any questions or concerns, please contact: maria.buckley@rutgers.edu.
 
Career Center: Status – Available online
The Career Center will continue to communicate with students about upcoming programs and events as well as helpful resources through our weekly e-mail communications.
     
     Employment Services:
  • Job/Internship Applications: Rutgers-Camden Handshake is  available and an excellent resource for those seeking job and internship opportunities.
  • Spring Job & internship Fair: The Spring Job & Internship fair scheduled for April 1 has been canceled. The Career Center is working on arrangements to provide a Virtual Spring Job & Internship Fair later in April and will notify students with more details once the event plans are confirmed.
  • Currently Employed: Students currently working in an internship or job should check in with their employer to see if you should still report to work. For those earning credit for your internship, contact your internship course instructor for additional information. 
     Career Preparation Resources:
  • Currently Scheduled Appointments: We will convert all currently scheduled career advising appointments to virtual meetings or phone appointments. If you have an appointment, Career Center staff will contact you about moving your appointment virtual as your meeting date approaches.
  • New Appointments and Inquiries: Students who would like to schedule a new virtual appointment can now request a virtual meeting with a career counselor via Rutgers-Camden Handshake. Click on the Career Center tab within your Handshake account to schedule your appointment.
  • Online Resources: The Career Center website is a robust resource for online career tools to assistance with major and career clarification, resume samples, mock interviews, job & internship search, and more.
  • Quick Questions: If you have questions about your career/major decisions, job/internship search or applying to graduate school that may not require an appointment, please email your question tocareercenter@camden.rutgers.edu. We will respond to your email as quickly as possible.
  • Resume, Cover Letter, Graduate School Essay Critique: The Career Center will continue to provide our critique services. Email the documents you would like critiqued to careercenter@camden.rutgers.eduWhen sending documents, send as a Word attachment or Google doc. Be sure to use your name to name your document (ex. Kaitlyn Jones Resume). The Career Center will critique your documents and return them to you via email as soon as possible. 
  • Scheduled Workshops & Seminars: Where possible, the Career Center will be moving previously scheduled workshops and seminars to WebEx. You can view the Career Center scheduled events in Handshake and on the Career Center events site.
 
Dean of Students OfficeStatus – Open & available online
The Dean of Students Office is currently open, but most staff members are working remotely and will be primarily telecommuting during normal business hours (9 a.m. to 5 p.m.) until further notice.  During this time, staff will be most accessible via email.  Staff will do their best to respond to all inquiries received as soon as possible and will make arrangements to speak via phone/WebEx as needed. Click here for up-to-date contact information and to schedule a virtual appointment.
 
DiningStatus – Open with limited service
The Market will be open for take-out only from 11:30 a.m. to 1 p.m. weekdays
1.     The Retail Food Court will be open for take-out only during 8:30 to 10 a.m. (breakfast), 11:30 a.m. to 1 p.m. (lunch), and 5 to 6 p.m. (dinner) weekdays; during weekends, the Retail Food Court will be open 10 a.m. to 1 p.m. (brunch) and 4 to 6:30 p.m. (dinner)
2.     Maintain social distancing by using the Rutgers-Camden dining app
3.     The All-You-Care-To-Eat dining hall and Starbucks are closed
4.     The cafes located in the Law School Complex and in the Nursing and Science Building are closed.
 
Educational Opportunity Fund (EOF): Status – Available online
The EOF staff will be conducting virtual online appointments. If you wish to schedule an appointment with your EOF counselor you may do so through raptor connect.  Appointments will be conducted through telephone or WebEx video conferencing. You must note your preference in the comment section.  If you have any questions or concerns, please email eof@camden.rutgers.edu for assistance. If you are a fall 2020 incoming student and have questions, please contact Randi Ferguson at rf344@camden.rutgers.edu
 
Financial Aid: Status – Available online
Students can contact The Office of Financial Aid via email (finaid@camden.rutgers.edu). Staff are responding to all inquiries Monday through Friday during normal business hours (8:30 a.m. to 4:30 p.m.).  Students can submit/upload their financial aid documents online at www.financialaid.rutgers.edu
 
Food Pantry: Status – Available limited hours
The Food Pantry is accessible from 10:00 a.m.-3:00 p.m. serving students in person.  To schedule an appointment, call 856-225-6005. Please click here for more information about Wellness Center services.  The Food Pantry is accessible by appointment or during the open hours.
 
Health Services (Wellness Center) and Food PantryStatus: Open with limited in-person hours and online hours
The Wellness Center is open from 10:00 a.m.-3:00 p.m. serving students in person.  Phone appointments are available during normal business hours. To schedule an appointment, call 856-225-6005. Please click here for more information about Wellness Center services.  The Food Pantry is accessible by appointment or during the open hours.
 
Housing and Residence Life: Status – Open & Available online
The office will be available via email at housing@camden.rutgers.edu. Please view the website for more information and FAQs.
 
Human ResourcesStatus: Available online
Please be advised the Camden HR team will be primarily telecommuting.  During this time, we will be most accessible via email and available during normal business hours 
(8:30 a.m. to 4:30 p.m.).  We will do our best to respond to all inquiries received as soon as possible and will make arrangements to speak via phone/WebEx/Skype as needed.
 
We have suspended drop-in hours for completion of the I-9 for employment verification for new employees. These may be completed by appointment only for the foreseeable future, as individuals are required to be physically present to provide original identification documents. Please reach out to Natalie Barron directly if you have questions/concerns regarding I-9s. 
 
The office is available by email, phone and, videoconference. For International student inquiries, please send emails to ois@camden.rutgers.edu.  For Learning Abroad/Study Away inquiries, please send emails to learning.abroad@camden.rutgers.edu.  We can also be reached directly. 
     
     Elizabeth Atkins, PDSO, Associate Dean, Phone: 856-225-2521, Email: atkins1@camden.rutgers.edu
     Marissa E. Amos, DSO, A/RO, Assistant Director, Phone: 856-225-6478, Email: mamos@camden.rutgers.edu
     Joseph Hofmann, DSO, Program Coordinator, Phone: 856-225-6883, Email: joseph.hofmann@rutgers.edu
 
Kite+Key Tech Store: Status – Available via web and email
With the effects of the COVID-19 outbreak being felt more each day, kite+key®, Rutgers Tech Store is suspending walk-in services at all three locations. We remain committed to providing excellent customer service to the Rutgers community in the safest environment possible. We will be accepting orders online through our website (kiteandkey.rutgers.edu) and will be available to discuss our products and services by email and phone.
 
Please contact us during regular business hours with any questions or concerns. Hours of operation vary and can be found on our website.
 
Law School: Status – Available and limited hours
Law School is available via email Monday through Friday from 9 a.m. to 5 p.m. 
 
Law School Admissions: Status – Open 
The Law School Admissions office will be open Monday through Friday from 9 a.m. to 3 p.m. 
Law School Admissions will have virtual hours via Zoom and Webex on Friday at 10:30 a.m. and at 2:30 p.m. VIRTUAL ADMISSIONS will be held for one hour.
 
Law School Student Affairs: Status – Open 
The Law School Student Affairs office will be open from 8 a.m. to 3 p.m. M, T, Th, F. In addition, there will be virtual office hours on Mondays at noon, Tuesdays at 5 pm; Wednesdays at 10:30 am and 5 pm. students can walk in, but they will be strongly encouraged 
to call or email first.  For student inquiries, please contact louis.thompson@rutgers.edu; 856 225 6289
 
Law School Financial Aid: Status – Available online with limited hours
Virtual office hours on Tuesdays at 2 p.m. and Thursdays at 5 p.m. 
For student inquiries, please contact Cassandra Hunter Cassandra.hunter@rutgers.edu; 856 225 6627.  For financial aid processing and scholarship inquiries contact Amy Timko amy.timko@rutgers.edu; 856 225 6301.
 
Law School Library: Status: Facility Closed, Librarians Available online
For questions related to the Law library, please contact: lawlib@camden.rutgers.edu
 
Law School Pro Bono/Public Interest officers: Status – Available online.
The Pro Bono/Public Interest officers will have a virtual office hour on Thursdays at 3:30 pm.
The Dean and Vice Dean will be in intermittently during the week, but will be holding virtual office hours each week as well, which will be announced a week in advance.
 
Library, Paul Robeson: Status – Closed
The Library is now Closed.  For additional information about hours and available services visit https://www.libraries.rutgers.edu/robeson or call 856-225-6034.
 
Off-Campus ProgramsStatus – Available online
For additional information regarding off-campus programs, please visit https://docs.rutgers.edu
 
Office of Civic Engagement: Status – Available online
The Office of Civic Engagement will be available via email, phone, and Webex.  For additional information or for support with Rutgers Civic Scholars please email ncwatson@camden.rutgers.edu.
 
Office of Disability Services: Status – Available online
For questions related to the implementation of ADA accommodations approved through the Rutgers Office of Disability Services (ODS) please refer to the following websites: 
 
     If you have additional questions, please contact the Rutgers Camden Office of Disability Services at erin.leuthold@rutgers.edu  or tc738@camden.rutgers.edu
 
Office of Diversity & Inclusion: Status – Available online
The Office of Diversity & Inclusion will be available via email diversity_inclusion@camden.rutgers.edu
 
The Office of Fraternity & Sorority Affairs is working remotely and will be primarily telecommuting during normal business hours (9 a.m. to 5 p.m.) until further notice.  During this time staff will be most accessible via email.  Staff will respond to all inquiries received as soon as possible and are still able to make arrangements to speak via phone/WebEx as needed. Click here for up-to-date contact information.
 
Office of Military and Veterans Affairs: Status – Available online
Fred Davis is currently working remotely and available via university email (frdavis@camden.rutgers.edu or ova@camden.rutgers.edu) and virtually for student appointments.
 
Office of New Student Programs: Status – Available online
The Office of New Student Programs will be available by email and will respond during normal business hours(9:00am-5:00pm).  Please send all questions and inquiries to new.students@camden.rutgers.edu or click on the Ask a Question symbol on the website.
 
 
 
The Student Fund Accounting Office: Status – Available online
The staff will largely be working remotely but will occasionally be in the office to process organization deposits and tend to emergency funding and purchase requests.  Staff can be contacted via email at: rufunds@camden.rutgers.edu or tlsnyder@camden.rutgers.edu
 
The Office of Student Involvement: Status – Available online
The Office of Student Involvement is currently working remotely and will be primarily telecommuting during normal business hours (9 a.m. to 5 p.m.) until further notice.  During this time, staff will be most accessible via email.  Staff will do their best to respond to all inquiries received as soon as possible and are still able to make arrangements to speak via phone/WebEx as needed. Click here for up-to-date contact information.
 
VPVA is offering remote crisis response and counseling sessions for students.  For immediate assistance call 856-225-2326 to schedule an appointment, visit the website https://vpva.camden.rutgers.edu/schedule-appointment.
 
One Stop Shop Services: Status – Available online
Office of Financial Aid, One Stop Student Services Center, The Office of Student Accounting, Billing, and Cashier Services, and the Registrar are available to students virtually. Students needing assistance must contact the offices directly via email or telephone. Students can contact all offices via email Monday – Friday, 8:30 am – 4:30 pm. Staff are responding to all inquiries throughout each day. 
Please note, all accounting and billing payments will continue to be processed. Online payments are the best option, but payments can also be mailed using the following address: 
Rutgers, The State University of New Jersey
Student Accounting, Billing and Cashier Services
Attn: Cashiering
311 N. Fifth St
Camden, NJ 08102
Students may also find additional information at the link below:
 
For questions related to Admissions, please contact: admissions@camden.rutgers.edu
For questions related to Financial Aid, please contact: camdensar-inquiries@camden.rutgers.edu  
For questions related to the Registrar, please contact: camreg@camden.rutgers.edu
For questions related to One Stop Shop services, please contact: camdensar-inquiries@camden.rutgers.edu
 
Parking: Status – Available online
All inquiries should be directed to info_dots@ipo.rutgers.edu
 
Police (RUPD)Status – Open
RUPD is open at two locations: 409 N 4th and 25 N 5th Street.  In the event of an emergency, please call 911. For non-emergencies, call (856) 225-6009. 
 
Registrar: Status – Available online
All Registrar functions are currently being performed remotely and the registrar is available at camreg@camden.rutgers.edu.  Official transcripts will be mailed on Tuesdays only. 
 
Rutgers-Camden IT: Status – Open
The help desk is currently open during business hours Monday-Friday in the Paul Robeson Library. Limited evening hours support is provided via phone as well.
Email: help@camden.rutgers.edu  Phone: 856-225-6274
 
A variety of software (including Microsoft Office) is available at https://software.rutgers.edu/ and https://coronavirus.rutgers.edu/technology-resources-for-students/
 
Contact the Dean of Students office for assistance (deanstu@camden.rutgers.edu) if you need access to a computer/laptop.
 
Rutgers-Camden Learning Center: Status – Available online
 
     Online Tutor via Smarthinking
     Online tutoring is available via Smarthinking. This support service allows students to connect with online tutors across a wide variety of subject areas 24 hours a day. 
     How to Use Smarthinking:
2.     Click on the Smarthinking link located under the Tutoring Resources heading on the right of the page. 
3.     If you have specific questions regarding Smarthinking, please contact the Learning Center at rclc@camden.rutgers.edu. To request additional hours, click the link below and complete the form: https://app.smartsheet.com/b/form/d3c1281216334d4dbde02f93a31d075b
     Smarthinking is a service that is only available to currently enrolled Rutgers University-Camden Students. Therefore, you must have your RUID and password to log in. Android and IOS apps are available so students can log on via their mobile devices.
 
     Peer-to-Peer Tutoring
     Beginning on March 23, the Learning Center will resume tutoring sessions virtually through WebEx. Students will still go to https://learn.camden.rutgers.edu/ to schedule a tutoring appointment with a Learning Center peer tutor. When students receive their tutoring confirmation  
     email, a WebEx link will be embedded in the notification. This link will provide students with access to the virtual tutoring session.  Students must click on this link at the scheduled appointment time and their tutoring session will begin. If there are any issues with the link
     provided, please email rclc@camden.rutgers.edu
 
     Review Sessions
     Review sessions will resume virtually beginning Tuesday, March 24, 2020. Webex will be used to facilitate these sessions. Webex links will be posted on the Learning Center website  https://learn.camden.rutgers.edu/ prior to March 24, 2020. If you have any questions, please  
     contact the Learning Center at rclc@camden.rutgers.edu
 
Rutgers Civic Scholars: Status – Available online
The Office of Civic Engagement will be available via email, phone, and Webex.  For additional information or for support with Rutgers Civic Scholars please email ncwatson@camden.rutgers.edu.
 
Rutgers Future Scholars: Status – Available online
The Office of Civic Engagement will be available via email, phone, and Webex.  For additional information or for support with Rutgers Future Scholars please email ncwatson@camden.rutgers.edu.
 
Rutgers School of Business - Camden: Status – Open & Available online
The Business School is open and operating normally, although some services may be operating virtually through phone or email.  For questions and additional information related to the Rutgers School of Business, please send an email to rsbc.support@camden.rutgers.edu, and someone will respond as quickly as possible. 
 
Rutgers School of Nursing – Camden: Status – Available online
Most of our SNC staff (except for Sim Lab staff) are available online.  Contact them via email to schedule an appointment. For student inquiries, contact: nursing@camden.rutgers.edu.
 
Students can contact the office via email at camdensar-inquiries@camden.rutgers.edu. Staff will be responding during normal business hours. Payments are still being processed and the best way to pay is online.  If you must mail in payment, use the address below:
Rutgers, The State University of New Jersey
Student Accounting, Billing and Cashier Services
311 N. Fifth St
Camden, NJ 08102
Attn: Cashiering
 
Title IX: Status – Available online
The office will be available via email aemery@camden.rutgers.edu.  In case of emergency, please contact RUPD.
 
The TRiO SSS Office is currently closed and will meet with students remotely via WebEx and/or by phone. Students should make appointments to meet with their TRiO counselor through Raptor Connect.  For more information, contact Dr. Dyron Corley at dyron.corley@rutgers.edu.
 
The Writing and Design Lab:  Status – Available online
The Writing and Design Lab is currently available as a resource for students remotely via web, email and/or phone.  Please contact them to schedule an appointment at: rutgers.wdl@rutgers.edu.